Specialists in artificial plants and flowers

Shipping & Returns

Hi! Welcome to Concoral,

 

Thanks for your trust, more than 30 years in the world of artificial flowers and plants support our quality and service.Hola! Bienvenid@ a Concoral

 

SALE CONDITIONS DETAIL CLIENTS

Shopping process:

You can make your orders directly in our virtual shop. Prices indicated include VAT.

 

Minimum order is 60€. Transport is free of charge for shipments to Spanish Peninsula, you won´t have to pay any extra charges for transport. In this case, you can pay the order by CREDIT CARD.

For other areas and countries we will calculate transport cost once we recieve your order. We work with different transport companies and will chearch the best price for you. So you should chose PAYMENT BY PROFORMA once you finish your order. Once we receive the order we will send you new proforma adding transport cost and you will be able to pay the order by bank transfer.

Una vez realizado el pago mediante tarjeta bancaria recibirás un correo de confirmación del pedido.

Delivery time is around 10 days after we receive payment for your order. We will try to deliver to you the order earlier, but as most of our products are handcrafted produced in our atelier, iwe produce orders by payment arrival date.

Once transport company picks up your order for delivery, we will send you an email with invoice and delivery details.

 

Delivery areas and shipment cost:

Transport is free only for Spansh Peninsula.

For deliveries to Balear and Canary Islands, Ceuta, Melilla and other countries please make your order indicating payment method PROFORMA. In 24/48h you will receive an email with a new proforma including shipment cost.

 

Incidents and breakages:

Please once you receive your package check the state of the boxes, If they are damaged please make a picture and send it to us so we can make a reclamation to transport company.

Once you revise your items, in case they are damaged, you must inform us within 24h sending an email to online@concoral.es with pictures. Any reclamation out of the 24h for transport damages  won´t be accepted.

Please check carefully your ordered items before this 24h expire. If you see damages on the boxes please write it down into the transport receipt.

We will try to find the best solution for your incidence, but remember transport companies only accept reclamations within 24h from delivery.

 

Returns:

In case you want to return an ordered item please send us an email to  online@concoral.es .

Rememeber you have 14 days to inform us for a return since you receive the order.

We will only accept return for items in perfect conditions, without signs of being used and with its original emabalage.

Transport cost for returns is in charge of the client, you cans end us directly your return or if you prefer we can send you our transport company and charge the cost into the debit note. 

We won´t accept any returns that haven´t been autorised by us .Once we receive the return, wew ill check the items and make you the refund with the same payment purchase method in maximum 7 days. 

 

 

WHOLESALE CONDITIONS

 

Once the purchase order is sent through our virtual store, our sales department will process your order and we will send you by e-mail a proforma invoice for the total amount and the instructions to make the corresponding payment.

 

Minimum order: 100€ (Before taxes)

Payment method: Bank transfer

 

Shipping costs:

France and Italy (Except for islands) free transport once you arrive to 1.500€ (Before taxes).

Portugal (Except for islands) free transport once you arrive to 800€ (Before taxes).

Andorra free transport once you arrive to 1.000€ (Before taxes).

Canarias, Ceuta y Melilla: Consult with the Commercial department.

Mallorca, Menorca e Ibiza (Balearics) free transport once you arrive to 600€ (Before taxes).

Formentera free transport once you arrive to 1.000€ (Before taxes).

Catalonia free transport once you arrive to 350€ (Before taxes).

Peninsula (Except Ceuta and Melilla) free transport once you arrive to 450€ (Before taxes).

If you don't arrive to the amount indicated in your country we will include transport cost in proforma, or if you prefer you can send your own transport.

If you don't arrive at the amount indicated we will calculate the cost of the transport and add it in the proforma invoice.

 

Rest of the countries:

If you are from the European Union we can calculate the cost of the transport and add it on the proforma invoice for your information.

If your aren't from European Union the terms are EXWORKS (It means you have to send your own transport).

 

Incidents and breakages:

If your order suffers any damage or doesn't arrived in good condition, you must inform us within 24 hours via e-mail to concoral@concoral.es with pictures, otherwise, any claim out of this period won't be attended.

Please, check the merchandise carefully to detect possible damages before the deadline established by the agency. If at the moment of receiving the order you already detect any anomaly (lack of packages, packages in bad condition, etc.), you must include it on the delivery note, otherwise the transport won't be responsible.

If externally there is no incidence of damages in the boxes or pallets, indicate on the delivery note of the transport agency "Pending of examination" in this way if there are damages that weren't apparent at naked eye the transport will take charge.

 

Returns:

In the case that you want to return a product, you must previously notify Concoral, S.A., once we have approved the return you must send it in its original packaging and in perfect condition.

We won't accept returns for the items that we have to produce (on the website you can check which items are on stock and which has to be produce it).

Returns won't be accepted without prior authorization.

Transport will be at the customer's charge.